Community Manager, World of Warcraft at Blizzard (Irvine, California, United States)

The Blizzard Entertainment?s community & eSports department is seeking a manager to provide leadership and direction to the World of Warcraft community team.

This role will lead the editorial direction of content to be published through the World of Warcraft blogs, forums, and social media outlets, and will oversee the design and execution of all of Blizzard Entertainment?s community engagement programs for the franchise. As such, this position will also directly manage our relationship with our North American community partners, such as fan sites, external forums, and social media destinations for our brands, as well as volunteer networks. ?The World of Warcraft community manager will work in close partnership with the senior manager, global community and eSports to interface with our global offices, streamline content pipelines and localization processes, and develop our community engagement plans globally.

The ideal candidate is an independent, self-motivated leader with a proven track record of vast scale community management and social web engagement in the entertainment industry, proactively identifying key strategies, anticipating business needs, and implementing solutions across the organization. This person must have strong personnel management and motivational skills, and must be able to work within budget while still building the best possible relationship between Blizzard and its communities.

The World of Warcraft community manager reports into the director, global community & eSports.

Responsibilities

• Manage the World of Warcraft community team.
• Provide editorial direction, planning, and guidance to our World of Warcraft community publishing efforts.
• Lead the development of the World of Warcraft global community engagement programs, and oversee their global execution.
• Lead the execution of all World of Warcraft North America community engagement programs.
• Represent the voice of our players in all internal conversations to guarantee they are heard and they?re playing an active role in Blizzard Entertainment?s decision making processes for the franchise.
• Constantly stimulate the conversation across all departments regarding Blizzard Entertainment?s community strategy and the development of a clear and healthy relationship with our World of Warcraft community.
• Build consensus and visibility in the editorial process and in the program design process for key stakeholders across the organization and globally.
• Proactively seek and maintain a close partnership and synched up efforts with the other components of Blizzard Entertainment?s publishing and engagement efforts, such as public realtion (PR), marketing, production, web, and customer support.
• Meet and exceed agreed upon key performance indicators for each program.
• Oversee the maintenance of World of Warcraft?s community networks, and lead the design of the appropriate reward systems that drive them.
• Develop and distribute management level reports in support of business reviews.
• Act as public facing representative of Blizzard Entertainment in online channels and at community events.

Requirements

• A minimum of 5 years? experience in personnel management and experience in managing a major gaming, Entertainment, or technology blog / web publishing outlet
• A minimum of 5 years? of brand community management
• Bachelor's degree in journalism, marketing, or equivalent work experience
• Vast experience in social web outreach
• Excellent written communication
• Strategic thinker with strong leadership, management, and communication skills
• Possess excellent interpersonal and diplomatic skills, while maintaining an ability to always stay focused on the work at hand
• Strong communication and presentation skills, with the ability to work with other members across the organization
• Extremely detail-oriented and driven to consistently meet deadlines
• Able to organize thoughts and make decisions under time constraints and a full work load
• Able to interface effectively with both gamers and business people
• A passionate video gamer with ample experience of World of Warcraft, its community, and the MMO space in general
• Able to travel, including occasional international travel

Pluses

• Existing strong personal network within Blizzard Entertainment?s brand communities
• Video production experience

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